|
|
|
|
|
|
|
 |
|
|
|
|
|
|
|
|
|
|
|
Who will find value from using 1stAir? |
|
|
While 1stAir hosts over 6 million fare combinations to destinations worldwide, our core strength is for departures from the U.S. to points in Europe, Asia, Australia, Latin America and South Africa. 1stAir offers only Business and First class international airfares and Premium Economy fares to our Passport Premiere members. Passport Premiere members also benefit from accessing additional airlines and prices which are available on our website only with a unique User ID and password. |
|
|
|
|
|
For travelers originating their journey in Europe, Asia or Australia, 1stAir aims to be competitive but may not be the most competitive source for premium class travel. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Changes to a ticketed itinerary |
|
|
Most international itineraries purchased through 1stAir can be changed. Changes to the dates of travel without changing the routing, can usually be handled by a change in the reservation without ticket re-issuance (e.g. changing an itinerary for travel between London and New York, already ticketed for travel on Sunday, to travel on Monday.) Certain fares do carry a penalty for changes made, and you should check with 1stAir regarding any penalties for changes. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Delivery |
|
|
1stAir sends most orders via FedEx next-day delivery. Because certain itineraries require issuance by off-shore ticketing partners, there may be a few days' delay from the time your order is placed and the time you receive your tickets. 1stAir’s delivery options are as follows: |
|
|
|
|
|
| Domestic Delivery Options |
|
| Next Day Standard Delivery (within the USA) |
$20.00 |
| Next Day Air (by 8:30 A.M.) |
$55.00 |
| Same Day Delivery |
$80.00+ |
|
|
|
|
|
|
Your tickets will be sent for same day delivery, using scheduled airlines, to virtually any location in the U.S. Prices for this service vary based on the destination city, but it offers a creative alternative to being without your ticket at the last minute! For example, ticket confirmations received by 10:00AM Pacific Time could be available for same day pick-up at 5:00PM Eastern Time! This is not the same as a Pre-paid ticket. Your ticket will be sent as a parcel and will be available for pick up at the airline’s baggage claim office. Check with 1stAir (info1@1st-air.net) for additional details if you would like to use this service. |
|
|
|
|
|
| International Delivery Options |
|
| Canada |
$30.00 |
| Mexico |
$30.00 |
| Asia |
$55.00 |
| Central Europe and the United Kingdom |
$55.00 |
| South America |
$55.00 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Payment |
|
|
1stAir accepts Visa, Mastercard, or American Express for payment of all services. A signed credit card
authorization form must accompany all credit card orders for transactions over $1,000. This form may be printed from
http://www.1stair.net/creditauth.html. The form should be completed and faxed to the number on the top of
the form. 1stAir only accepts credit cards that have a verifiable U.S. billing address. |
|
|
|
|
|
Payments may also be remitted by cashiers check, money order or bank transfer. Company and Personal checks
may also be remitted but will be held for a minimum of 5 business days for funds clearance before your order will be processed. Checks and Money Order
payments should be sent to the address below. You may also be eligible to pay by electronic check. Check with 1stAir for details: |
|
|
|
|
|
1stAir
Attn: Payments |
|
|
500 North Michigan Ave Ste 300 |
|
|
Chicago, IL 60601 |
|
|
|
|
|
ADDITIONAL DISCOUNTS MAY APPLY FOR BANK TRANSFERS - To pay for services by bank transfer, please contact
our offices directly at (585)383-4470 for payment instructions. Additional discounts may apply for payments made by bank transfer.
WIRE TRANSFER REQUESTS - For wire transfer requests, please contact our accounting office at 585 383 4470 X 116 for routing instructions. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Refund Policy |
|
|
Any purchase from 1stAir that is not completely used and for which a refund is requested should be sent
to our offices at 500 N. Michigan Ave, Ste 300, Chicago, IL 60601. All ticket purchases are fully refundable, less a 1stAir cancellation, penalty which
shall not exceed $750, or any other airline imposed penalty or cancellation fee. Over 75% of 1stAir transactions do not carry an airline imposed
cancellation fee. An airline cancellation fee may mean that some or all of your ticket is non-refundable. |
|
|
|
|
|
This policy comes into effect as of December 1, 2003. Please contact your global travel
analyst for an explanation of the penalties that may exist for your specific itinerary. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Additional Passengers and Changing Passenger Type |
|
|
If you need to add multiple passengers to your travel request, or specify that a child is traveling, you may do so as follows: |
|
|
|
|
|
 |
Enter your travel request from http://www.1stair.net/quoteform.cfm |
|
Once signed into your portfolio, which will be labeled Step 2 of 3 in the upper right hand corner, select ‘Request Itinerary’ |
|
Once Step 3 of 3 is displayed, select ‘Modify Trip’ |
|
From the Modify Trip page, select ‘Add Passengers’ under ‘Passengers’ |
|
Proceed to add as many passengers as are required by entering their first and last names, passenger type and then select ‘Add Passenger to Trip’ to confirm the addition. |
|
Once you have completed all passenger additions, select ‘Request Itineraries’ at the top of the page. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Updating Your Profile |
|
|
If you wish to update your profile, you may do so at http://www.1stair.net/login.cfm. Once you have logged into your account, go to ‘Edit Your Profile’. From this section, you may update your: |
|
|
|
|
|
Name |
|
|
Address |
|
|
E-Mail Address Telephone Number |
|
|
USER ID and Password |
|
|
Seating Preferences |
|
|
Frequent Flyer Numbers |
|
|
Passport Information |
|
|
Form of Payment |
|
|
|
|
|
We value your patronage and respect your right to privacy. Because we are committed to protecting your privacy, we employ our highest levels of security to keep your sensitive personal information strictly confidential and protected from unauthorized third parties. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Multi-Segmented Itinerary |
|
|
Traveling to more than one city? Follow the steps outlined below to enter this request: |
|
|
|
|
|
|
For multi-segmented itineraries, enter the city that is farthest from your point of origin and select 'View Pricing' at http://www.1stair.net/quoteform.cfm. |
|
If we have a fare that you would like to see an itinerary for, proceed to sign in and select ‘Add Trip to Your Portfolio’. |
|
Once signed into your portfolio, which will be labeled Step 2 of 3 in the upper right hand corner, select ‘Request Itinerary’. |
|
Once Step 3 of 3 is displayed, select ‘Modify Trip’ |
|
You should see your itinerary as you originally entered from your city of origin to your city of destination. Use the ‘Modify Leg ‘ next to the first city pair if you wish to change your first stop to a different destination. |
|
You can then use the ‘Add Leg Before’ button to add additional flight legs until your itinerary is complete. |
|
Once you have added all of the flight legs, select ‘Verify Updates’ |
|
To finalize the additional flight legs, select ‘Finalize Updates’ |
|
Select ‘Request Itineraries’ at the top of the screen to submit this request for a detailed itinerary. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Hotels |
|
|
1stAir features outstanding value at some of the world’s top hotels and resorts. You can find a partial list by going to http://www.1stair.net/programs/hotels.cfm. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Will I earn frequent flyer mileage on travel purchased through 1stAir.Net? |
|
|
Almost all fares distributed through 1stAir are eligible to earn frequent flyer mileage. Some deeply
discounted fares may not be eligible for the same level of mileage credit that would be awarded if you purchased and traveled on a full/published
fare ticket. To verify the frequent flyer mileage eligibility, please ask your Global Travel Analyst to verify the exact amount of mileage and
bonuses your specific itinerary qualifies for. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Can I use mileage/certificates to upgrade a 1stAir purchased business class ticket to First Class? |
|
|
1stAir understands that several of its customers have obtained premium status with various airline
loyalty programs, and may have received one class upgrades from business to first class. If you are purchasing a business class fare from 1stAir
with the intentions of upgrading it to First Class, we strongly recommend that you check with the respective carrier first to verify that the booking
class 1stAir is using is eligible for one class upgrades. |
|
|
|
|
|
|
|
